We at DailyCushion, believe that customer satisfaction is the most important aspect in any business, which is why our return policy lasts 30 days, time in which we provide support with the help of our dedicated team. Below you can find a few notes about the terms of our policy.
To be eligible for a return, your item must be in the same condition that you received it and packaged in a way that protects the product during transit.
Please note that sale items are also eligible for refunds.
To start a return, you can contact us at firstname.lastname@example.org. We'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If an order does not arrive within 30 days, the customer is eligible to request a full refund. The 30 days are calculated from the date the customer received the shipment confirmation email.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received, the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we've received and inspected your return. When approved, you'll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit company to process and post the refund too.